Cancel a Squarespace Subscription: What to Know

To cancel a Squarespace subscription, sign in to the account that owns it, open the relevant subscription’s billing settings, and choose the cancellation option. The exact route depends on whether you are canceling a website plan, domain, email service, or another subscription; canceling one does not automatically cancel the others.

Identify the subscription first

Squarespace accounts can have several separately billed services. Before making changes, check the billing area for the subscription name, renewal date, and payment status. This helps avoid canceling a website when you meant to stop a domain renewal, or assuming a website cancellation also ends a connected service.

• Website plan: Covers the website subscription and its plan features. Canceling it can take the site offline or change how visitors can access it.
• Domain: Domain registration and renewal are managed separately. A domain may remain active after the website plan ends, depending on its registration and renewal status.
• Email or other connected services: These can have separate billing and cancellation controls, even when used with a Squarespace site.
• Subscriptions managed elsewhere: If you bought a service through a third-party platform or reseller, its billing may need to be canceled with that provider.

If you are unsure what a charge is for, review the subscription details and billing receipts before canceling. A payment method can be associated with more than one service, so removing a card is not a reliable substitute for canceling each subscription.

How to cancel a website plan

Menu labels and account layouts can change, but the general process is to open the site’s billing settings and cancel its website subscription. Make sure you are signed in to the account with ownership or billing access to the site.

1. Sign in to Squarespace and open the website you want to cancel.
2. Open the site’s billing or subscription settings and select the website plan.
3. Choose the cancellation control and follow the prompts. Review any stated end date or consequences before confirming.
4. Look for an on-screen confirmation and check the subscription status or confirmation email afterward.

If the cancellation choice is not visible, confirm that you have opened the correct site and have sufficient account permissions. Also check whether the plan is billed through a third party. If you cannot complete the cancellation, use Squarespace support and provide the site or subscription details requested; do not send full payment-card information in an ordinary support message.

Cancel a domain or another service separately

Domain billing is distinct from a website plan. If you want to keep your website but stop renewing a domain, find the domain’s own billing or renewal settings and turn off automatic renewal or follow the available cancellation process. A domain registration does not necessarily end immediately when auto-renewal is disabled: it generally remains registered through its current paid period, subject to the registrar’s terms and the domain’s expiry date.

Conversely, if you cancel a website plan but keep the domain, visitors may no longer reach the same working Squarespace site. You may be able to connect the domain to another website service, but that requires configuring the domain for the new destination. Check the domain’s status and renewal date so you do not unintentionally lose a name you still need.

For email and other add-ons, locate the specific service in account billing and review its own cancellation instructions. If a service was purchased through an app store, a reseller, or another provider, cancellation may have to be done through that provider rather than from Squarespace.

What happens after cancellation?

Cancellation typically stops future renewal of the subscription, but when access ends depends on the particular service, billing arrangement, and terms shown during cancellation. Do not assume that canceling means an immediate refund or that the service remains available until a particular date. Read the confirmation carefully and save it.

For a website plan, plan features and public access can change after the subscription ends. If you might want the site or its content later, make a backup or export what Squarespace makes available before canceling. Exports may not include every design detail, feature, or piece of functionality, so check the export options rather than treating an export as a complete copy of the live site.

For a domain, distinguish cancellation from turning off renewal. The domain’s registration can continue until its expiry date, while failing to renew it later can make it unavailable. Domain recovery and transfer rules vary, so do not let a domain expire if you need to retain control of it.

Refunds, renewal timing, and records

Canceling a subscription and receiving a refund are separate matters. Refund eligibility and timing depend on the service, purchase date, billing terms, and applicable policy. Check the cancellation screen and the relevant billing terms, and contact support if the amount or status is unclear. A successful cancellation should not be treated as confirmation that a previous payment has been refunded.

Check the next renewal date before starting. If a renewal is near, act early enough to complete the process and verify the outcome. Keep the confirmation email or a screenshot of the final status, and review your account billing page afterward. If a charge appears after cancellation, first check whether it belongs to another active subscription, whether it was processed before cancellation took effect, or whether a third party billed you.

Common problems and alternatives

“I canceled my site, so why was I charged?” The charge may be for a separate domain, email subscription, or another site in the same account. Compare the charge description with each subscription’s billing history.

“I only want to pause.” If you may return, check whether your account offers a pause or other temporary option for that service. Availability and effects can differ. Before choosing one, find out whether the domain, content, and billing will remain as you expect.

“I want to move to another platform.” Prepare first: save copies of content and media, document important settings, and plan how the domain will point to the new site. Canceling the old plan before the replacement is ready can cause downtime. A domain transfer and a website cancellation are separate actions and may have different requirements.

If you cannot find a cancellation control, check account ownership, billing permissions, and the original purchase channel. Avoid deleting an account as a shortcut: account deletion is not necessarily the same process as canceling an individual subscription and could affect services or content you intend to keep.

Frequently Asked Questions

Does canceling Squarespace cancel my domain?
No. A website plan and a domain are separate subscriptions. Review the domain’s renewal settings and cancel or disable renewal separately if that is what you want.

Will my website disappear immediately?
Not necessarily. The effects and end date depend on the plan and the terms shown during cancellation. Check the confirmation details and make a copy of content you need before ending service.

Can I get a refund after canceling?
Cancellation does not automatically mean a refund. Eligibility depends on the service and applicable billing terms; check the policy for that subscription or contact Squarespace support.

Can I cancel Squarespace from the mobile app?
Available account controls can vary by service and platform. If you cannot find the subscription’s cancellation option in the app, sign in through a web browser and check its billing settings.

What if I cannot see the cancel option?
Confirm you are signed in to the account with billing access, and check whether a third party handled the purchase. If the option is still missing, contact Squarespace support with the subscription details.

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