How to Cancel Copilot Pro

This guide walks you through cancelling your Copilot Pro subscription on the web, Windows, and mobile. You’ll need to be signed in to the Microsoft account used for the subscription and have your payment details handy if you need to verify them. The steps are straightforward and take about two minutes.

What You’ll Need

• Access to the Microsoft account that holds the Copilot Pro subscription.
• Your password (or a saved login) to sign in.
• A web browser, or the Copilot app on Windows, iOS, or Android.

Step-by-Step

Cancel on the Web (Recommended)

1. Go to account.microsoft.com/services in your browser.
2. Sign in with the Microsoft account that you used to buy Copilot Pro. If you have multiple Microsoft accounts, make sure you pick the right one — check the email address in the top-right corner.
3. Find the Copilot Pro tile in the list of your subscriptions. It may be under a section called “Recurring billing” or “Services & subscriptions.”
4. Click Manage next to the Copilot Pro entry.
5. Select Cancel subscription (or “Turn off recurring billing” on some pages).
6. Follow the cancellation prompts. Microsoft may show you a “keep your benefits” screen with a discount or a pause option. If you want to cancel outright, click Continue to cancel or the equivalent button.
7. Confirm the cancellation. You should see a confirmation message and receive an email at the account’s contact address.

Cancel on Windows (Copilot App)

1. Open the Copilot app on your Windows PC.
2. Click your profile icon or avatar in the top-right corner.
3. Select Settings or Manage subscription.
4. Choose Cancel subscription. This will open the Microsoft account billing page in your default browser.
5. Complete the cancellation steps as described in the web method above.

Cancel on Mobile (iOS/Android)

1. Open the Copilot app on your phone or tablet.
2. Tap your profile icon or the menu (three lines) to open settings.
3. Look for Manage subscription or Billing.
4. If the app redirects you to the Microsoft website, follow the web steps. If it says your purchase was made through the App Store or Google Play, you must cancel there instead (see Troubleshooting).

After You Cancel

• You keep Copilot Pro features until the end of the current billing period. You won’t get a refund for the unused portion.
• Your free Copilot features remain available after the paid period ends.
• You can resubscribe at any time from the same account page.

Common Mistakes

• Signing in with the wrong account. If you have multiple Microsoft accounts (personal, work, or school), you might cancel the wrong subscription. Always verify the email address shown on the services page.
• Clicking “Pause” instead of “Cancel.” Pausing keeps your subscription active and billing resumes automatically. Make sure you choose the option that says “Cancel” or “Turn off recurring billing.”
• Deleting the Copilot app. Removing the app does not cancel the subscription. You must cancel through the Microsoft account page.
• Thinking you cancelled after turning off auto-renew in the app. On some platforms, turning off auto-renew is the same as cancelling, but on others it just stops future renewals while keeping your current paid period active. Read the on-screen text carefully.
• Ignoring the confirmation email. If you don’t receive a cancellation email within a few minutes, the cancellation didn’t go through. Check your spam folder.

Tips

• Cancel at least 24 hours before the renewal date to avoid being charged for the next month.
• If you’re in the middle of a free trial, cancelling immediately stops the trial from converting to a paid subscription — you won’t be charged.
• Take a screenshot of the confirmation page for your records.
• If you’re cancelling because of a technical issue, try Microsoft’s support chat first — they may offer a free month or a fix that makes you want to stay.
• Check your bank or card statement after the next renewal date to confirm no further charges appear.

Troubleshooting

You don’t see Copilot Pro in your services list

• You might be signed in with a different Microsoft account. Sign out and sign in with the account that received the Copilot Pro confirmation email.
• If you bought Copilot Pro through the Apple App Store or Google Play, it won’t show up on the Microsoft services page. You must cancel through the store where you purchased it.
• If you subscribed through a work or school account, your IT department manages it. Contact your administrator or visit the Microsoft 365 admin center if you have admin rights.

The “Cancel” button is greyed out or missing

• This often happens if the subscription is already in a “cancelled” state or if it’s a trial that has expired. Check the status next to the subscription — it may say “Expired” or “Cancelled” already.
• If you’re viewing the page on a mobile browser, try switching to a desktop browser or the full site view.
• Clear your browser cache and cookies, then reload the page.

You get an error message when trying to cancel

• Try a different browser or an incognito/private window.
• Disable any ad-blockers or privacy extensions that might interfere with the page.
• Wait a few hours and try again — Microsoft’s billing system occasionally has temporary glitches.
• If the error persists, contact Microsoft support through the “Contact us” link at the bottom of the services page.

You were charged after cancelling

• Check the date of the charge. If it’s before the cancellation confirmation, the billing cycle had already started. You won’t get a refund for that period, but the subscription should not renew again.
• If the charge is after the cancellation date, contact Microsoft support with your cancellation confirmation number. They can investigate and issue a refund if it was a system error.

You can’t sign in to your Microsoft account

• Use the “Forgot password” link on the sign-in page to reset your password.
• If you have two-factor authentication enabled, make sure you have access to your recovery email or phone.
• If you’ve lost access to the account entirely, you’ll need to go through Microsoft’s account recovery process. This can take a few days, so start early.

Frequently Asked Questions

Will I get a refund when I cancel Copilot Pro?

Generally, no. You keep access until the end of the billing period you already paid for. Microsoft does not offer prorated refunds for mid-cycle cancellations, except in specific cases like duplicate charges or service outages, which are handled by support.

Can I cancel Copilot Pro from the Copilot app on my phone?

Yes, if you subscribed through the app’s in-app purchase. If you subscribed through the Microsoft website, the app will redirect you to the web page. For subscriptions bought through Apple or Google, you must cancel in the App Store or Google Play settings, not the Copilot app itself.

What happens to my chats and files after I cancel?

Your chat history and any files you created with Copilot remain in your Microsoft account. You lose access to Pro-only features like higher usage limits and priority access, but your data is not deleted. You can still access your chats with the free version.

Can I use Copilot Pro again after cancelling?

Yes, you can resubscribe at any time. Your previous subscription history is not a barrier. Simply go to the same services page and choose “Subscribe” or “Buy again.”

How do I cancel if I subscribed through my employer or school?

If your Copilot Pro was provided by your organization, you cannot cancel it yourself. Contact your IT administrator or the person who manages your Microsoft 365 tenant. They can remove the license from your account.

Does cancelling Copilot Pro delete my Microsoft account?

No. Cancelling a subscription only stops that paid service. Your Microsoft account, email, OneDrive, and other free services remain active.

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