How to Check Your Uber Passenger Rating

Your Uber passenger rating is a number between 1 and 5 that drivers see after each trip. It affects how quickly you get picked up and whether drivers accept your ride requests. This guide shows you exactly where to find your current rating in the Uber app, on both iPhone and Android, and what to do if the rating doesn’t appear.

What You’ll Need

• The Uber app installed on your phone (iOS or Android).
• You must be logged in to your Uber account.
• An active internet connection (Wi-Fi or cellular data).

Step-by-Step

1. Open the Uber app on your phone. Make sure you are on the main screen (the map with the “Where to?” bar at the bottom).
2. Tap the menu icon — it looks like three horizontal lines (☰) in the top-left corner of the screen. This opens the side menu.
3. Tap your name and profile picture at the very top of the menu. This takes you to your account settings.
4. Look for the “Privacy” section — it’s usually below “Account” and above “Support.” Tap “Privacy”.
5. Tap “Privacy Center” — it’s the first option under the Privacy header. This opens a new screen with several privacy-related options.
6. Scroll down and tap “View my ratings” — it’s under the “Personal data” section. This will display your passenger rating prominently at the top of the next screen.
7. Your rating appears as a number (e.g., 4.92) with a star icon. Below it, you’ll see a breakdown of how many 1-star, 2-star, 3-star, 4-star, and 5-star ratings you’ve received from drivers.
8. Tap the back arrow to return to the main menu when you’re done.

Alternative method (if the above doesn’t work): Some versions of the app show your rating directly on the main menu under your name, or in the “Account” section. If you don’t see “Privacy Center,” try tapping “Account” > “Settings” > “Privacy” and look for “Rating.”

Common Mistakes

• Looking in the wrong app: Your passenger rating is only in the Uber rider app, not the Uber Driver app. If you also drive, make sure you’re checking the rider app.
• Checking the wrong profile: If you have multiple Uber accounts (e.g., personal and business), make sure you’re logged into the one you actually use for rides.
• Expecting it on the home screen: Your rating is not displayed on the main map screen. You have to go through the menu and privacy settings to find it.
• Thinking it updates instantly: The rating you see may be delayed by a few days. It’s an average of your recent ratings, not a live score.
• Confusing it with driver rating: The rating you see in the app is your passenger rating, not the rating you’ve given to drivers. Those are separate.

Tips

• Keep your rating above 4.6: Most drivers prefer passengers with a rating of 4.6 or higher. If your rating drops below that, you may find fewer drivers accepting your requests.
• Be polite and respectful: Simple courtesy goes a long way. Greet your driver, keep the car clean, and avoid slamming doors.
• Tip when you can: While tipping isn’t required, it often leads to higher ratings from drivers.
• Don’t cancel too often: Frequent cancellations can lower your rating, as drivers may rate you negatively for wasting their time.
• Check your rating periodically: It’s a good habit to check every few months to see if there’s any trend you should address.

Troubleshooting

If you can’t find your rating:

• Update the app: Make sure you have the latest version of Uber from the App Store or Google Play. Older versions may have a different menu layout.
• Check your internet connection: If the app is slow or won’t load, switch from Wi-Fi to cellular data or vice versa.
• Log out and log back in: Sometimes a simple refresh helps. Go to Settings > Log Out, then log back in with your credentials.
• Clear the app cache (Android): Go to your phone’s Settings > Apps > Uber > Storage > Clear Cache. This won’t delete your account data.
• Reinstall the app: If nothing else works, uninstall and reinstall Uber. You’ll need to log in again, but your account and rating will remain.

If the rating shows “N/A” or “–“:

• This usually means you haven’t taken enough trips to generate a rating. Uber requires a minimum number of rated trips (typically 5-10) before displaying a rating. Just keep riding; it will appear.
• If you’ve taken many trips and still see N/A, contact Uber support through the app: Menu > Help > Contact Us.

If the rating seems wrong:

• Ratings are averaged over your last 500 trips, so a few bad ratings won’t drastically change it. If you suspect an error, you can request a review of a specific trip by contacting Uber support within 30 days.

Frequently Asked Questions

Q: How often is my passenger rating updated?
A: Your rating is updated after each trip once the driver submits a rating. However, the displayed average may take a few hours to a few days to refresh.

Q: Can I see who gave me a low rating?
A: No, Uber keeps all ratings anonymous. You can’t see which driver gave you a specific rating.

Q: What is a good Uber passenger rating?
A: Anything above 4.8 is considered excellent. Most passengers have ratings between 4.8 and 5.0. A rating below 4.6 may cause drivers to decline your ride requests.

Q: Does my rating reset or expire?
A: No, your rating is a rolling average of your most recent trips. It doesn’t reset, but older trips eventually drop out of the calculation.

Q: Can I improve my rating after it drops?
A: Yes, take more trips and be a courteous passenger. Each new 5-star rating will gradually raise your average.

Q: Why does my rating show as 5.0 even though I’ve only taken one trip?
A: With very few trips, a single 5-star rating will show as 5.0. Once you have more trips, the average will become more accurate.

Related

• GSK Temperature Stability Calculator: What It Can Tell You
• Power Function Calculator: Calculate x to the n
• Dog Growth Calculator: Estimate Adult Size