Titan Email Setup on Squarespace Domain

This guide walks you through connecting your Titan email service to a domain registered with Squarespace. You’ll learn how to add the required DNS records in Squarespace so Titan can send and receive mail for your custom domain, and what to do if email doesn’t start flowing right away.

What You’ll Need

• An active Titan email account (with your login credentials).
• A domain registered or managed in your Squarespace account.
• Access to your Squarespace dashboard (site owner or admin).
• Titan’s DNS records (provided by your Titan account dashboard).

Step-by-Step

1. Log into your Titan account. Go to your Titan email admin panel and locate the DNS settings or setup guide. Titan typically provides a list of MX, TXT, and CNAME records that you’ll need to copy. Keep this page open in a separate tab.
2. Open Squarespace and go to your domain settings. Log in to Squarespace, then go to Settings > Domains. Click on the domain you want to use with Titan.
3. Access DNS settings. In the domain panel, find and click DNS Settings. This opens the DNS editor where you can add new records.
4. Add the MX record. Click Add Record and choose MX. Enter the mail server hostname provided by Titan (e.g., mx1.titan.email) and set the priority (usually 10). Save the record.
5. Add the TXT record for SPF. Titan requires an SPF record to prevent your emails from being marked as spam. Add a TXT record with host @ and value v=spf1 include:spf.titan.email ~all. Save it.
6. Add the TXT record for DKIM (if provided). Titan may give you a DKIM record (a long string starting with v=DKIM1; k=rsa; p=...). Add it as a TXT record with the exact host and value from Titan. Save.
7. Add CNAME records (if any). Some Titan setups include CNAME records for autodiscover or other services. Add them exactly as shown, with the host (e.g., autodiscover) and the target value provided.
8. Verify your records. Double-check each record for typos. A single wrong character can break email delivery.
9. Wait for propagation. DNS changes can take from a few minutes up to 48 hours to take effect. Titan’s dashboard usually has a “Check DNS” button – use it after an hour or two.
10. Set up your email client. Once Titan confirms the DNS is valid, you can log in to webmail or configure Outlook, Gmail, or your phone’s mail app using the IMAP/SMTP settings from Titan.

Common Mistakes

• Using the wrong host for MX records. Some users put @ or leave the host blank. For MX records, the host should usually be @ or left as the default (depending on Squarespace’s interface). Check Titan’s instructions.
• Forgetting the SPF record. Without SPF, your emails are likely to land in spam or be rejected.
• Copying TXT values with extra spaces. When pasting, ensure there are no leading/trailing spaces.
• Adding records to the wrong domain. If you have multiple domains in Squarespace, make sure you’re editing the correct one.
• Deleting existing MX records. Squarespace may have default MX records for its own email service. You must remove or replace them with Titan’s, otherwise mail will go to the wrong server.

Tips

• Take screenshots of Titan’s DNS records before you start, so you can refer back to them.
• Use Titan’s “Check DNS” feature – it will tell you exactly which records are missing or incorrect.
• Add all records before testing. MX, SPF, and DKIM work together; testing too early can give false negatives.
• If you’re also using Squarespace for website email forwarding, remove any conflicting forwarding rules to avoid loops.
• Keep a record of your changes in case you need to revert.

Troubleshooting

Email isn’t sending or receiving after 48 hours. First, re-check every record in Squarespace against Titan’s list. Pay special attention to the MX host – it should be @ or blank, not mail.yourdomain.com unless Titan specifically says so. Also confirm the priority number matches.

Titan says DNS is not set up, but you added the records. This often happens when the TXT record value was pasted with line breaks. Delete the record and re-add it, making sure it’s a single line. Also, check that you’re looking at the correct domain – Titan might be checking a different domain than the one you edited.

You see a “Cannot verify” message in Titan. Wait a few hours and try again. Some DNS providers propagate slowly. If it persists, contact Titan support with a screenshot of your DNS records.

Emails go to spam. Verify your SPF record is exactly v=spf1 include:spf.titan.email ~all (case-sensitive). Also, ensure DKIM is set up correctly – a missing or malformed DKIM record is a common cause of spam filtering.

You accidentally deleted a needed record. Squarespace doesn’t have an “undo” feature, but you can re-add the default records. Contact Squarespace support if you’re unsure what the defaults were.

Frequently Asked Questions

How long does it take for Titan email to work after adding DNS records?

Usually within a few hours, but it can take up to 48 hours. Use Titan’s “Check DNS” tool to see when it’s ready.

Do I need to remove Squarespace’s default email records?

Yes. If you’re not using Squarespace Email, you should delete its MX records and replace them with Titan’s. Leaving both can cause mail to be routed to the wrong server.

Can I use Titan with a domain that was registered elsewhere but connected to Squarespace?

Yes, as long as the domain’s DNS is managed in Squarespace. If the domain’s nameservers point to Squarespace, you can add the records there. If not, you’ll need to add them at your registrar.

What if I already have email forwarding set up in Squarespace?

You should remove any forwarding rules for the domain, as they can conflict with Titan’s mail routing. Titan handles email directly, so forwarding is unnecessary.

Do I need to set up DKIM?

It’s highly recommended. DKIM helps authenticate your emails and improves deliverability. Titan provides the DKIM record in your dashboard; adding it is a simple TXT record.

Will my website still work after changing DNS records?

Yes. The records you add for Titan (MX, TXT, CNAME) do not affect your website’s A or CNAME records. Your site will continue to load normally.

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