How to Share Norton 360 with Family Members

Norton 360 subscriptions typically cover a set number of devices, but you can also share the protection with family members by adding them to your account. This guide explains how to invite family members to join your Norton 360 plan, so they get their own sign-in and device coverage without needing a separate subscription. You’ll need your Norton account credentials and the email address of each person you want to add.

What You’ll Need

• Your Norton account email and password (the primary account holder).
• The email addresses of the family members you want to invite.
• An active Norton 360 subscription that includes enough device slots (e.g., Norton 360 Deluxe covers up to 5 devices).
• Each family member will need to install Norton on their own device (Windows, macOS, Android, or iOS).

Step-by-Step

1. Sign in to your Norton account. Go to my.norton.com and sign in with the email and password you used when you purchased Norton 360.
2. Open the subscription management page. After signing in, you’ll see your subscription details. Look for a section labeled “Subscriptions” or “My Subscription.” Click on it to see your current plan and its device limit.
3. Find the “Share” or “Invite” option. On the subscription page, look for a button or link that says “Share Subscription,” “Invite Members,” or “Manage Family.” This is usually near the device count or under a “Members” tab.
4. Click “Add Member” or “Invite.” This opens a form where you’ll enter the email address of the family member you want to add.
5. Enter the family member’s email address. Type the email address exactly as they use it. Make sure it’s correct—they’ll receive an invitation there.
6. Send the invitation. Click the button to send the invitation. Norton will email the family member a link to accept.
7. Have the family member accept the invitation. The recipient should open the email from Norton and click the “Accept Invitation” button. If they don’t have a Norton account, they’ll be prompted to create one using that email address.
8. Confirm the member is added. Back in your Norton account, the new member should appear under your subscription’s member list. You may need to refresh the page.
9. Install Norton on the family member’s device. Once the invitation is accepted, the family member signs in to their own Norton account (or the new one they created). They can then download and install Norton 360 from the Norton website or app store.
10. Activate the installation. When the family member opens Norton on their device, they’ll be prompted to sign in. After signing in, the device will be linked to your shared subscription, and they’ll see the same protection status as you.

Common Mistakes

• Using the wrong email address: If the family member already has a Norton account with a different email, the invitation may not link correctly. Always use the email they’ll use for Norton.
• Ignoring the device limit: Your subscription covers a specific number of devices. Each family member’s device counts toward that total. If you exceed it, you’ll need to remove an old device or upgrade.
• Not accepting the invitation: The family member must click the link in the email. If they don’t, they won’t be added, and the invitation may expire.
• Sharing your password instead: Don’t give your main account password to family members. The invitation method gives each person their own sign-in, which is safer and easier to manage.

Tips

• Check your plan’s device limit: Before inviting, see how many devices your plan covers. Norton 360 Standard covers 1 device, Deluxe covers 5, and Premium covers 10. If you need more, consider upgrading.
• Use a family email: If the family member doesn’t have an email, create one for them or use a shared family address—but make sure it’s one they can access.
• Manage members from your account: You can remove a member at any time by going to the same member list and clicking “Remove.” This frees up a device slot.
• Tell family members to sign in on their device: After accepting, they must sign in to Norton on each device they want to protect. They don’t need your password—only their own.
• Keep your own sign-in private: The primary account holder has full control. Don’t share that login with family members; use the invitation system instead.

Troubleshooting

• Invitation email not received: Ask the family member to check their spam or junk folder. Also, confirm the email address you entered is correct. You can resend the invitation from your Norton account.
• Family member can’t accept because they already have a Norton account: They should sign in to that existing account and then click the invitation link again. If that fails, they may need to log out and use the link in a private browser window.
• Device shows as “not protected” after install: Make sure the family member signed in to Norton on that device. Open Norton, click “Sign In,” and enter their own credentials. If it still doesn’t work, restart the device.
• You’ve reached the device limit: Remove an old device from your subscription. In your Norton account, go to the device list and delete a device you no longer use. Then have the family member re-sign in.
• Family member sees a trial or asks to subscribe: Ensure they accepted the invitation and are signed in with the same email that received the invitation. If they’re still prompted to buy, log out and back in.
• Can’t find the share option: The share feature is available on Norton 360 plans (not Norton Antivirus Basic). If you don’t see it, check your plan type or contact Norton support.

Frequently Asked Questions

Can I share Norton 360 with family members who live in a different country?

Yes, Norton allows sharing with family members regardless of location, as long as your subscription plan supports the number of devices. The invitation process is the same.

How many family members can I add?

The number of members you can add equals the number of device slots your plan includes. For example, Norton 360 Deluxe covers 5 devices, so you can add up to 5 devices total—including your own.

Does sharing Norton 360 give family members access to my files or passwords?

No. Each family member has their own Norton account and their own vault for passwords. They cannot see your stored passwords or personal files.

What if a family member already has Norton installed with a different subscription?

They should uninstall their current Norton or sign out and then accept your invitation. After signing in with the invited email, their device will be covered by your plan.

Can I remove a family member later?

Yes. As the primary account holder, you can go to the member list in your Norton account and remove any member. This frees up a device slot for someone else.

Do family members need to pay anything?

No. Sharing your subscription is included in your plan. Family members get protection at no extra cost, as long as you stay within the device limit.

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