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LG V10 Call Problems: Causes & Fixes

Card No. 06·15308 · Updated · Standard formula, shown below

The LG V10 can develop call problems such as no sound, call drops, or the other party not hearing you, often due to software glitches or hardware wear. This article explains the common causes and provides step-by-step fixes you can try at home before seeking professional repair.

Background: The LG V10 and Its Age

The LG V10 was released in late 2015, which means most units are now several years old. Its unique secondary display and manual video controls made it popular, but age brings wear: microphones and earpieces can clog with dust, and the mainboard can develop loose connections. Knowing this helps you decide whether a fix is worth the effort or if it is time to upgrade.

How LG V10 Call Audio Works

When you make a call, the phone uses several components: the main microphone at the bottom, the earpiece speaker at the top, and the noise-cancelling microphone on the back. The software routes audio through these parts depending on whether you are on speakerphone or using the earpiece. If any of these fail, you will experience one-sided audio or no audio at all.

Common LG V10 Call Problems

  • No sound in earpiece – the caller can hear you, but you cannot hear them.
  • Other party can’t hear you – your microphone is not picking up your voice.
  • Call drops randomly – the call ends after a few minutes without you pressing end.
  • Echo or static – you hear your own voice or a hissing noise.
  • Call connects but no audio at all – neither side hears anything.

Step-by-Step Fixes to Try

  1. Restart the phone. This clears temporary software glitches that often cause audio routing issues.
  2. Check the volume. Press the volume up button during a call to make sure the in-call volume is not at zero.
  3. Clean the microphone and earpiece. Use a soft, dry brush or a toothpick to gently remove dust from the small holes. Do not use water or compressed air, as that can push debris further in.
  4. Test with speakerphone. If the other party can hear you on speaker but not on the earpiece, the earpiece speaker may be failing. If they cannot hear you on speaker either, the main microphone is likely the issue.
  5. Check for third-party apps. Some apps that use the microphone (like voice assistants or recording apps) can interfere. Force-stop any such apps and try again.
  6. Update the software. Go to Settings > About phone > Software update and install any available updates. LG released several fixes for call audio over the years.
  7. Reset network settings. Go to Settings > Backup & reset > Network settings reset. This will clear saved Wi-Fi and Bluetooth connections but does not delete personal data.
  8. Factory reset as a last resort. Back up your data first. This restores the phone to its original state and can fix persistent software issues.

When to Seek Professional Repair

If you have tried the steps above and the problem persists, it is likely a hardware issue. Common hardware failures on the V10 include the earpiece speaker, the main microphone, or the audio IC on the motherboard. A repair shop can replace these parts, but the cost may be close to the phone’s current value. If the phone is otherwise in good condition, a repair could be worthwhile; if not, upgrading may be more practical.

Comparing Fixes: DIY vs. Professional

DIY fixes are cheap and safe for software issues, but they rarely solve hardware failures. Professional repair costs money but is more likely to permanently fix the problem. Consider the age of your phone and how much you rely on it. If you are comfortable opening the phone, you can find replacement parts online, but this carries a risk of further damage. For most users, professional repair is the safer choice.

Preventing Future Call Problems

  • Keep the phone away from dust and moisture.
  • Use a case that covers the microphone holes but does not block them.
  • Avoid dropping the phone, as impact can loosen internal connections.
  • Do not expose the phone to extreme heat, which can damage the audio components.

Frequently Asked Questions

Why does my LG V10 have no sound during calls?

This is usually caused by a clogged earpiece speaker or a software glitch. Try cleaning the speaker with a dry brush and restarting the phone. If that fails, the speaker may need replacement.

Why can’t the other person hear me on my LG V10?

The main microphone at the bottom of the phone is likely blocked or damaged. Clean it gently, and test with speakerphone. If the issue persists, the microphone may need professional replacement.

Why do my LG V10 calls keep dropping?

Call drops can be caused by poor network signal, which is not a phone defect. If it happens only in certain areas, it is a carrier issue. If it happens everywhere, try resetting network settings or updating the software.

Will a factory reset fix my LG V10 call problems?

It can fix software-related audio issues, but not hardware failures. Try it after backing up your data. If the problem remains after the reset, it is almost certainly hardware.

Is it worth repairing an LG V10 in 2024?

It depends on the cost. If the repair is less than the price of a budget new phone, and you like the V10’s features, it may be worth it. Otherwise, upgrading is often more practical given the phone’s age.

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