LG G7 Not Getting Texts? Solved

If your LG G7 is not receiving text messages, the fix is usually a combination of checking your APN settings, clearing the messaging app’s cache, and verifying that you haven’t accidentally blocked the sender. This guide walks you through the most common causes and step-by-step solutions that resolve the issue for most users.

Why Your LG G7 Stops Receiving Texts

Before diving into fixes, it helps to understand what can go wrong. Text messages on the LG G7 travel through your carrier’s network as either SMS (Simple Message Service) or MMS (Multimedia Messaging Service, for photos and group chats). For MMS to work, your phone needs the correct Access Point Name (APN) settings—a set of network configuration values your carrier provides. If those settings are wrong, missing, or reset after a software update, your phone can still make calls and send texts, but it may fail to download incoming MMS or even show SMS messages as undelivered.

Other common culprits include a full message inbox, a corrupted messaging app cache, a stale network connection, or accidentally having the sender blocked. Less common but equally possible are issues with your SIM card, carrier-side outages, or a recent system update that introduced a bug.

Quick Fixes to Try First

Start with these simple checks—they take less than a minute and solve a surprising number of cases.

Restart your phone. This clears temporary network glitches and refreshes the connection to your carrier’s tower.
Check if you have a signal. If you see no bars or an “Emergency calls only” message, you’re out of coverage or your SIM isn’t recognized.
Make sure Airplane Mode is off. If it’s on, you won’t receive any messages.
Check your message inbox space. If your text message storage is full, new messages may be rejected. Delete old conversations or move them to a backup.
Verify you haven’t blocked the sender. Open the Messaging app, tap the three-dot menu, go to Settings, then Blocked messages. If the sender is listed, unblock them.

Clear the Messaging App Cache and Data

If the quick fixes don’t work, the next step is to clear the messaging app’s cache. A corrupted cache can prevent new messages from appearing.

Go to Settings > Apps (or App Manager).
Scroll to and tap Messages (or your default texting app, like Google Messages).
Tap Storage.
Tap Clear Cache. This won’t delete your messages.
If that doesn’t help, tap Clear Data (or Clear Storage). Warning: This will erase your message history, so back up important texts first if possible.

After clearing data, you’ll need to set the app as your default messaging app again and grant it SMS permissions if prompted.

Update Your APN Settings

Incorrect APN settings are a leading cause of MMS delivery failures. Here’s how to check and fix them.

Go to Settings > Network & Internet > Mobile network > Access Point Names.
You’ll see a list of APNs. If there’s more than one, tap the one that’s currently selected.
Compare the fields (like APN, MMSC, MMS proxy, MMS port) with the values your carrier provides. You can usually find these on your carrier’s support website or by contacting them.
If any values are wrong or blank, tap the three-dot menu and select New APN (or edit the existing one), then enter the correct values.
Save your changes and restart the phone.

If you don’t know your carrier’s APN values, you can often reset to default by tapping the three-dot menu and choosing Reset to default. This will restore the APN that came with your SIM and usually works if the settings were accidentally changed.

Check Network Mode and Carrier Settings

Sometimes the phone gets stuck on a network mode that doesn’t support messaging. Try toggling between network types.

Go to Settings > Network & Internet > Mobile network > Network mode.
If it’s set to LTE only, switch to LTE/3G/2G (auto) or Global. Some carriers require 3G or 2G for SMS fallback in certain areas.
Also, check for carrier settings updates: Settings > System > About phone > Software updates > Carrier settings. If an update is available, install it.

When the Problem Is Your SIM or Carrier

If none of the above works, the issue may be with your SIM card or your carrier’s network.

Remove and reinsert the SIM card. Turn off the phone, take out the SIM tray, and reseat the card. This can re-register your phone with the network.
Test the SIM in another phone. If you have a spare phone, put your SIM in it and see if it receives texts. If it doesn’t, the SIM may be damaged or deactivated—contact your carrier for a replacement.
Check for carrier outages. Visit your carrier’s website or social media for service alerts. If there’s an outage, you’ll have to wait it out.
Contact your carrier. They can check if your line is provisioned correctly for SMS/MMS and push a network reset to your device.

Frequently Asked Questions

Why am I not getting texts from one person but getting them from everyone else?
This usually means you’ve blocked that person, or they’re blocked by your carrier. Check your blocked list in the messaging app. It could also be that the sender’s phone is having issues—ask them to try sending a message to another person to verify.

Will clearing data on my messaging app delete my texts?
Yes, clearing data (as opposed to just clearing cache) will delete your message history. If you want to keep your texts, back them up using a third-party app or your carrier’s cloud service before doing this.

Why do I receive texts only when I’m on Wi-Fi?
If you receive texts only on Wi-Fi, your cellular data might be turned off. MMS messages require a data connection. Go to Settings > Network & Internet > Mobile network and make sure Mobile data is toggled on.

Can a software update cause text message issues?
Yes, a system update can sometimes reset your APN settings or introduce a bug. If the problem started right after an update, try clearing the cache partition (turn off the phone, press and hold Volume Up + Power, then select “Wipe cache partition”). This doesn’t delete your personal data.

My G7 sends texts but can’t receive them. What else can I try?
If you’ve tried everything above, try a factory reset as a last resort. Back up your data first, then go to Settings > System > Reset > Factory data reset. If the problem persists after a reset, it’s likely a hardware or carrier issue, so contact your carrier or a repair technician.

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