Turn On Closed Captioning on Fios: Menu Steps

To turn on closed captioning on Fios, open the TV’s Menu or Settings, find the accessibility or captions controls, and switch Closed Captions on. The exact labels and remote-button sequence can vary by Fios TV equipment and software, so use the on-screen menus if a shortcut does not work.

Turn on captions from the Fios TV menu

On many Fios TV setups, you can enable captions through the set-top box menu. Try these steps:

1. Turn on the television and Fios set-top box, and make sure the TV is displaying the Fios input.
2. Press Menu on the Fios remote.
3. Look for Settings, then an option such as Accessibility, Closed Captions, or CC. Menu names and organization can differ across boxes.
4. Choose the captions setting and select On. If you see choices such as On When Muted or Off, choose the option that matches how you want captions displayed.
5. Exit the menu and tune to a program that has captions. Give the change a moment to take effect.

If your remote has a dedicated CC or Closed Caption button, pressing it may open a caption menu or cycle through caption modes. The result depends on the remote and box; if it does nothing, return to the set-top box’s settings rather than assuming captions are unavailable.

Use the television’s captions setting when needed

There are two devices that may control what appears on screen: the Fios receiver and the television. If captions remain off after you enable them in Fios settings, check the TV’s own settings menu for Captions, Accessibility, or Subtitles. The precise wording varies by television manufacturer.

This second check is especially useful if the TV is receiving video directly from a device other than the Fios box, or if its caption setting overrides or filters the receiver’s output. Turn captions on at the source that is actually providing the program. If the TV’s menu offers a caption mode, select the standard closed-caption option rather than a subtitle language that may apply only to certain content.

When using a television app or a streaming device connected to the TV, captions may be controlled inside that app or device instead of through the Fios box. A Fios setting cannot necessarily change captions for content that is not being delivered by the Fios receiver.

What closed captions do—and why they may be missing

Closed captions display dialogue and other audio information as text on screen. Depending on the program, they may also identify a speaker or describe sounds such as music or a door closing. “Closed” means viewers can generally turn the text on or off; it does not mean the captions are hidden permanently or that every program has them.

Captions are not guaranteed for every channel, show, recording, or on-demand title. The program must carry caption data, and the receiving device must be able to display it. A caption setting that is on therefore does not guarantee text will appear immediately. Try a different program known to include captions before treating the problem as a box fault.

Also distinguish closed captions from subtitles. Subtitles often translate or transcribe spoken dialogue, while closed captions can include additional audio cues. A program may offer one, both, or neither. The available choices depend on the content and service.

Choose a caption mode and adjust appearance

If the menu offers more than one mode, their behavior may differ:

• On: Displays available captions whenever the program supplies them.
• On When Muted: Displays captions when the audio is muted, if the equipment offers this mode.
• Off: Hides captions, even when the program provides them.

Some televisions and devices also provide controls for text size, color, font, or background. These are often called caption style or digital caption settings. They may not be available on every Fios box, and some programs or devices may not follow every style preference. If text is difficult to read, look for these options in both the receiver and TV menus, then adjust one device at a time so it is clear which setting made a difference.

Troubleshoot captions that will not turn on

Use this sequence to narrow down the cause without changing unrelated settings:

1. Confirm the active input. Check that you are watching the Fios box, not a TV app or another HDMI device.
2. Verify the setting. Reopen the caption menu and confirm it says On rather than Off or On When Muted.
3. Test another program. If captions work elsewhere, the original show or channel may not provide them.
4. Check the TV menu. Look for a separate caption control that could be disabled or set to a different mode.
5. Restart the viewing chain if appropriate. Turn the TV and receiver off and back on, then retest. Avoid unplugging equipment during a software update or recording operation.
6. Consult equipment-specific help. If the menus differ from these descriptions, use the instructions for the exact Fios receiver and remote model or contact Verizon support.

If captions appear but are delayed, garbled, or missing only on one channel, the issue may be with the program’s caption feed rather than your settings. If they fail across many captioned programs after checking both devices, the receiver or its configuration may need support.

Frequently Asked Questions

Where is the closed-caption button on a Fios remote?
Some Fios remotes have a CC or Closed Caption button, but others do not. If yours lacks one—or the button does not open the right control—use the set-top box Menu and look under Settings or Accessibility.

Why are captions on but not showing?
The program may not include caption data, or you may be watching through a TV app or another input. Test a different program and confirm that captions are enabled on the device delivering the video.

Can I turn captions on for only one show?
Often, the receiver or TV setting applies broadly while captions are available, rather than being limited to one title. Some apps and services let you choose captions separately for a particular program.

Are closed captions the same as subtitles?
Not always. Closed captions can include speaker labels and descriptions of meaningful sounds, while subtitles commonly focus on dialogue or translation. What is available depends on the program and device.

How do I turn Fios captions off?
Return to the same Closed Captions or CC setting and choose Off. If text remains, check the television or streaming app because it may have a separate captions control.

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